Return, Refund & Cancellation Policy

Effective Date: April 18, 2025​

​

1. ALL RETURNS REQUIRE PRIOR AUTHORIZATION

No merchandise may be returned without an ASG-issued Return Merchandise Authorization (RMA). Returns received without an approved RMA may be refused and returned to the sender at the customer's expense. An RMA does not guarantee acceptance of the return or issuance of a refund.

​

2. RETURN REQUEST DEADLINE

Return requests must be submitted within 30 calendar days of delivery unless otherwise specified by the manufacturer. Products returned after this period may not be accepted.

 

3. RETURN ELIGIBILITY

Products must be new, unused, uninstalled, in original manufacturer packaging with all manuals, labels, hardware, and accessories, free from damage or modification, and meet the manufacturer's return requirements. ASG reserves the right to reject any product that cannot be resold as new.

 

4. NON-RETURNABLE PRODUCTS

Special-order products, custom-manufactured products, non-stock items, OEM factory-direct non-returnable shipments, used or installed products, made-to-spec hydraulic hoses, electrical/electronic components, opened seals, bearings and wear items, clearance items, discontinued products, and products damaged after delivery are non-returnable unless shipped incorrectly or covered by an approved warranty claim.

 

5. SPECIAL ORDER PRODUCTS

Special-order items cannot be canceled, returned, or exchanged after the order has been placed unless approved in writing by both ASG and the manufacturer.

 

6. ORDER CANCELLATIONS

Orders canceled before shipment may be subject to supplier cancellation charges. Orders already in production or shipped cannot be canceled.

 

7. RESTOCKING FEES

Approved returns may be subject to manufacturer restocking fees, ASG administrative processing fees, original outbound shipping charges, and return freight charges. Typical restocking fees range from 15%–35%.

 

8. SHIPPING RESPONSIBILITY

Customers are responsible for return shipping costs unless the return is due to ASG error, an approved warranty claim, or a defective product. Freight collect shipments will not be accepted.

 

9. DAMAGED OR SHORT SHIPMENTS

Inspect all shipments immediately. Damage, shortages, or incorrect shipments must be reported within 5 business days. Photographs may be required.

 

10. WARRANTY CLAIMS

Products are covered only by the manufacturer's warranty, if applicable. ASG will assist with warranty claims but cannot guarantee manufacturer approval.

 

11. REFUNDS

Refunds are issued only after inspection and any required manufacturer approval. Approved refunds are issued to the original payment method or account credit less applicable fees. Processing generally takes 7–15 business days.

 

12. PRICING ERRORS

ASG reserves the right to cancel orders resulting from pricing errors, typographical errors, inventory discrepancies, or supplier availability issues.

 

13. FORCE MAJEURE

ASG is not liable for delays or failures caused by events beyond its reasonable control.

 

14. LIMITATION OF LIABILITY

ASG's maximum liability shall not exceed the purchase price of the product sold. ASG shall not be liable for indirect, incidental, consequential, special, punitive, or lost-profit damages.

 

15. GOVERNING LAW

This policy is governed by the laws of the State of Texas. Venue shall lie in the state or federal courts located in Tarrant County, Texas.

​

Contact Information

Advantage Solution Group (ASG)
Email: info@advantagesolutiongroup.com
Website: www.advantagesolutiongroup.com
Business Hours: Monday–Friday, 8:00 AM–5:00 PM Central Time

ASG reserves the right to modify this policy at any time without prior notice. The policy in effect on the date of purchase governs the transaction.